Shipping policy
Thank you for shopping with Annalise Paints. Every order is packed with care from our Melbourne studio.
Order Processing
Non-custom orders are generally processed within 1–4 business days.
Processing times may be slightly longer during sales, product launches, public holidays and other busy periods.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Australian Shipping
Standard Shipping: $7.95 flat rate
Express Shipping: $12.95 flat rate
Free Standard Shipping: Orders over $70, unless otherwise stated.
Estimated delivery after dispatch:
Standard Shipping: approximately 3–7 business days
Express Shipping: approximately 1–3 business days
Delivery times are estimates only and may be affected by postal delays, weather, public holidays or other circumstances outside our control.
Custom Pet Portraits
Custom pet portraits have separate creation and delivery timeframes.
Each portrait collection will include an estimated completion window. Once your portrait has been completed, it will be carefully packaged and dispatched using tracked shipping.
Custom portraits may be shipped internationally. International shipping costs and estimated timeframes vary by destination and will be confirmed where applicable.
Your portrait page currently states that portraits can be shipped worldwide and that portrait shipping is separate from standard store shipping promotions.
Local Pickup
Free local pickup is available from Ringwood, Victoria.
Customers will be notified when their order is ready for collection. Please wait until you have received your pickup notification before attending.
Incorrect Shipping Addresses
Customers are responsible for checking that their shipping address is correct before placing an order.
If you notice an error after ordering, please contact us as soon as possible at hello.annalisepaints@gmail.com.
We cannot guarantee that an address can be changed once an order has been dispatched.
Additional postage charges may apply where an order needs to be resent because an incorrect or incomplete address was supplied.
Shipping Protection
Optional Shipping Protection is available at checkout for additional peace of mind.
Any additional protection offered through this service is separate from rights and remedies that may apply under Australian Consumer Law.
Lost, Delayed or Damaged Orders
If you believe your parcel has been lost, significantly delayed or damaged during delivery, please contact us at hello.annalisepaints@gmail.com and we will help investigate.
Where an issue gives rise to rights under Australian Consumer Law, those rights are not affected by whether Shipping Protection was purchased.
Contact
For shipping questions, please contact: